Privacy Policy

Last Updated: 26 Aug 2026

At Plantsium, we respect your privacy and are committed to protecting the personal information you provide when you use our website, create an account, purchase our products, or contact us.

Plantsium is a brand operated by CNC Metal Casting, a proprietorship owned by Mohammed Mukarram Sultan.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

When you use the Plantsium website, we may collect information that you provide directly to us, as well as certain information that is collected automatically when you use our website.

Information you provide to us

Depending on how you interact with Plantsium, this may include:

  • Your name.

  • Email address.

  • Mobile/telephone number.

  • Billing and delivery address.

  • Account login information.

  • Order and purchase details.

  • Payment-related information required to process your order.

  • Information you provide when contacting our customer support team.

  • Information submitted through our contact forms.

  • Information provided when making a cancellation, refund, replacement or other customer-service request.

  • Any other information you voluntarily provide to us.

We do not ask you to provide more personal information than is reasonably necessary to provide our products and services.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, which may include:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Pages visited and interactions with the website.

  • Approximate location information derived from technical data.

  • Referring website or source.

  • Date and time of website visits.

  • Website performance and error information.

2. Information Relating to Payments

Payments made through the Plantsium website are processed using third-party payment service providers such as Razorpay.

Plantsium does not ordinarily store your complete card, banking or other sensitive payment credentials on its own servers.

Payment information is processed by the relevant payment provider according to its own privacy and security practices.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Creating and managing your Plantsium account.

  • Processing and fulfilling your orders.

  • Processing payments.

  • Delivering products to you.

  • Providing order and shipment updates.

  • Processing cancellations, refunds and replacements.

  • Responding to customer-support requests.

  • Responding to enquiries submitted through our contact forms.

  • Maintaining and improving our website and services.

  • Detecting and preventing fraud, abuse, spam and unauthorised activity.

  • Protecting the security of our website and systems.

  • Understanding how visitors use our website.

  • Measuring advertising and marketing performance.

  • Sending promotional and marketing communications where you have provided the appropriate consent.

  • Complying with applicable legal and regulatory requirements.

  • Protecting our legal rights and interests.

We may also use information for other purposes where permitted or required by applicable law.

4. Account Information

A Plantsium customer account is required to place an order through our website.

You are responsible for keeping your account credentials confidential and for the activity carried out through your account.

Please notify us promptly if you believe that your account has been accessed without your authorisation.

5. Marketing Communications

We may send promotional communications about Plantsium, including information about products, offers, gardening-related content and other updates.

Marketing communications will be sent where you have provided the appropriate consent or where otherwise permitted by applicable law.

Where marketing consent is required, you may choose whether to provide it. Marketing consent is separate from information necessary to create an account or process an order.

You may withdraw your consent or unsubscribe from promotional communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us at hello@plantsium.com.

Withdrawal of marketing consent will not affect our ability to send essential transactional communications relating to your account, orders, payments, shipping, refunds or other services you have requested.

Plantsium may use email and, where applicable and appropriately consented to, SMS or WhatsApp for marketing communications.

6. Cookies and Similar Technologies

Plantsium may use cookies and similar technologies to operate the website, remember preferences, maintain account and shopping functionality, understand website usage, improve performance and measure advertising effectiveness.

Cookies may be used by Plantsium and by certain third-party services integrated with our website.

These may include technologies associated with:

  • Google Analytics.

  • Google Ads.

  • Meta Pixel.

  • WordPress and WooCommerce.

  • Security and website-performance services.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Advertising

Plantsium may use third-party analytics and advertising technologies to understand website traffic, measure advertising performance and improve our marketing.

Google Analytics

We may use Google Analytics to understand how visitors use our website, including information about website visits, pages viewed, interactions and technical information.

Google Ads

We may use Google Ads and related technologies to measure advertising performance and, where applicable, show relevant Plantsium advertisements to users.

Meta Pixel

We may use Meta Pixel to measure advertising effectiveness, understand website activity and help us improve our advertising campaigns.

These services may collect information through cookies or similar technologies according to their respective policies and settings.

8. Contact Forms and Customer Support

If you contact Plantsium through our contact forms, email or other customer-support channels, we may collect the information you provide, such as your name, email address, phone number and message.

We use this information to respond to your enquiry, provide customer support and maintain records necessary for handling your request.

We may retain relevant correspondence for a reasonable period where necessary for customer service, legal, security or business purposes.

9. How We Share Information

Plantsium does not sell your personal information as a product.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

  • Payment service providers such as Razorpay.

  • Courier and delivery service providers.

  • Website hosting and technical service providers.

  • Email and communication service providers.

  • Analytics and advertising service providers.

  • Website security and protection services such as Wordfence.

  • Professional advisers, where necessary.

  • Government authorities, regulators or law-enforcement agencies where required or permitted by applicable law.

We share only information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

10. Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Our website uses security measures and services that may include SSL/TLS encryption, WordPress security controls and Wordfence security protection.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services.

  • Maintain customer accounts and order records.

  • Handle customer-service requests.

  • Meet accounting, tax and other legal obligations.

  • Resolve disputes.

  • Prevent fraud and misuse.

  • Protect our legal rights and interests.

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise securely dispose of it.

12. Your Choices and Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

  • Requesting information about the personal data we process about you.

  • Requesting correction of inaccurate or incomplete personal information.

  • Requesting deletion of personal information where applicable.

  • Withdrawing consent where processing is based on consent.

  • Opting out of promotional communications.

  • Raising a complaint regarding the handling of your personal information.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorised requests.

Some information may need to be retained where required by law or where there is another lawful basis for retaining it.

13. Children’s Privacy

Plantsium’s website and services are intended for users who are legally able to use and purchase from the website.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

This Privacy Policy applies to information collected by Plantsium through our website. It does not govern the privacy practices of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Plantsium
Operated by CNC Metal Casting
No. 5, 1st B Cross, JC Road
Bangalore, Karnataka – 560 002
India

Email: hello@plantsium.com
Phone: +91 8660463095

Grievance Officer

Name: Mohammed Mukarram Sultan
Designation: Proprietor, CNC Metal Casting
Email: mukarramsultan@plantsium.com
Phone: +91 8660463095

We will handle privacy-related complaints and requests in accordance with applicable law.

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