Shipping, Cancellation & Refund Policy
Last Updated: 26 Aug 2026
At Plantsium, we aim to make your shopping experience simple and reliable. This Shipping, Cancellation & Refund Policy explains how we process, dispatch and deliver your orders, and the circumstances under which cancellations, refunds and replacements may be available.
Plantsium is a brand operated by CNC Metal Casting, a proprietorship owned by Mohammed Mukarram Sultan.
1. Shipping Availability
At present, Plantsium delivers orders only within Karnataka, India.
We currently do not offer delivery to locations outside Karnataka. We may expand our delivery coverage in the future, and this policy will be updated accordingly.
2. Shipping Charges
Our current shipping charges are:
₹49 for standard shipping on orders below ₹499.
Free standard shipping on orders of ₹499 or above.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
3. Order Processing and Dispatch
Orders are normally processed and dispatched within 1–2 business days after successful payment.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, we will provide shipment/tracking information where available.
4. Delivery Time
Orders are typically delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary because of factors such as courier delays, weather conditions, public holidays, unforeseen events or other circumstances beyond our reasonable control.
5. Delivery Attempts
Our courier partner may make multiple delivery attempts according to its delivery process.
Customers are responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the order.
If an order is returned to Plantsium because of customer-related reasons, including an incorrect or incomplete address or repeated unsuccessful delivery attempts due to the customer’s unavailability, any refund will be processed after deducting the applicable shipping charges.
6. Payment
Plantsium currently accepts prepaid online payments only through the payment methods made available at checkout.
Cash on Delivery (COD) is not currently available.
Cancellation Policy
7. Order Cancellation
Customers may request cancellation of an order within 3 hours of placing the order, provided the order has not already been dispatched.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at:
Email: hello@plantsium.com
Cancellation requests received after dispatch may not be accepted.
If an eligible cancellation is approved, the applicable refund will be processed according to the refund terms below.
Returns, Refunds & Replacements
8. Eligibility for Returns, Refunds & Replacements
Plantsium does not accept returns for change-of-mind purchases.
Refunds or replacements are available only for qualifying issues, subject to the conditions of this policy.
Eligible cases include:
Damaged product or package: If your order arrives damaged, you may be eligible for a refund or replacement.
Wrong product received: If you receive a product different from the one you ordered, you may be eligible for a refund or replacement.
Product lost in transit: If the courier officially confirms that your shipment has been lost in transit, you may be eligible for a refund.
The following are not eligible for return or refund:
Change-of-mind requests.
Requests based solely on the customer no longer wanting the product.
Issues resulting from incorrect use, storage or handling of the product after delivery.
Claims that are not reported within the required timeframe or without the required supporting evidence.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
9. Damaged Product Claims
If your order arrives damaged, please contact us on the same day as delivery.
For damaged-product claims, you must provide:
Clear photographs of the package and product showing the damage.
An unboxing video, where available.
Your order number and relevant delivery details.
The photographs and video should clearly show the condition of the package and product when received.
Once we review and verify the claim, you may choose between:
A replacement, subject to product availability; or
A refund.
Claims may be rejected where sufficient evidence is not provided or where the damage appears to have occurred after delivery due to improper handling, storage or use.
10. Wrong Product Received
If you receive a product different from the one you ordered, please contact us on the same day as delivery.
Please provide:
Your order number.
Photographs of the product received.
Photographs of the packaging and shipping label.
An unboxing video, where available.
After verification, we may offer a replacement or refund, depending on your preference and product availability.
11. Products Lost in Transit
If your order does not arrive, please contact us so that we can coordinate with the courier service and investigate the shipment.
A refund for a lost shipment will be initiated only after the courier confirms that the shipment has been officially lost in transit.
Once the loss has been confirmed, we will process the applicable refund in accordance with this policy.
12. Change-of-Mind Returns
Plantsium does not accept returns or provide refunds simply because a customer has changed their mind, no longer wants the product, or ordered the product by mistake.
Please review your order carefully before completing your purchase.
This restriction does not affect refunds or replacements that may apply to qualifying issues described in this policy or rights available under applicable law.
13. Orders Returned Because of Customer-Related Delivery Failure
If an order is returned to Plantsium because the customer:
Provided an incorrect or incomplete delivery address;
Was repeatedly unavailable to receive the order; or
Otherwise caused the courier to return the shipment,
we may process a refund after the product is returned to us.
In such cases, the applicable shipping charges incurred for the order may be deducted from the refund amount.
14. Refund Processing
Once a refund has been approved, we will initiate the refund within 5–7 business days.
The time taken for the refunded amount to appear in the customer’s bank account or payment account may vary depending on the payment provider, bank or financial institution.
Refunds will generally be made to the original payment method used for the purchase, where technically possible.
15. Replacement
Where a replacement is approved, the replacement will be dispatched subject to product availability.
Delivery timelines for replacement products may vary depending on the delivery location and courier service.
If the requested product is unavailable, Plantsium may offer a refund instead.
16. Contact Us
For shipping, cancellation, refund or replacement-related queries, please contact us:
Plantsium
Operated by CNC Metal Casting
No. 5, 1st B Cross, JC Road
Bangalore, Karnataka – 560 002
India
Email: hello@plantsium.com
Phone: +91 8660463095
For grievances, you may contact:
Grievance Officer: Mohammed Mukarram Sultan
Designation: Proprietor, CNC Metal Casting
Email: mukarramsultan@plantsium.com
Phone: +91 8660463095
We aim to acknowledge consumer grievances within 48 hours and address them within the applicable period prescribed under law.
17. Policy Updates
We may update this Shipping, Cancellation & Refund Policy from time to time to reflect changes to our business, shipping arrangements, products, payment methods or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.